SHIPPING INFORMATION
SHIPPING POLICY
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WHEN WILL MY ORDER BE SENT?
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To the best of our ability, orders received by 2:00pm AEST, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. All orders are sent from our Warehouse in Sydney, Australia.
*There may be slight delays in shipping (for express and standard) due to COVID19. Please also consider public holidays when checking the shipping method. If you have any concerns or questions regarding your order please email us at info@flawlesskin.com.au
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HOW DO I TRACK MY ORDER?
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Once your order has been shipped, you will receive an email from us with a link and your tracking number. If your package has not arrived within the approximate timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please email us at info@flawlesskin.com.au
RETURNS & EXCHANGE POLICY
Our Terms and Conditions displayed on the website, www.flawlesskin.com.au, contain terms and conditions relevant to the return of our Products ordered by you. For further details, please see our Terms and Conditions. Where we have used capitalised terms in this Policy, those terms have the same meaning as set out in our Terms and Conditions.
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Change of mind return
We will accept product returns if you change your mind within 14 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging. If we are satisfied with the condition of the returned product/s, we will provide you with a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance. This store credit will be for use at www.flawlesskin.com.au and has no expiry. Please email our Customer Care team to request a return.
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Faulty/Damaged item
If the item you have received is faulty or damaged, please email Customer Care with a photo/video and a detailed description of the product fault.
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Incorrect item/s received
If you have received an item that you have not ordered, please email our Customer Care team within 3 days with a photo of the product/s you have received as well as your picking ticket and postage box.
Please do not open or dispose of the item/s until we have been in contact with you.
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